Rocket Mortgage Canada
Softmax Data delivered an AI-powered document processing platform that ingests messy, multi-bank statements, traces income, verifies assets, and highlights AML risks — cutting loan preparation time from hours to minutes.
The Client
Rocket Mortgage Canada operates a digital marketplace connecting borrowers with lenders. The team manages countless combinations of checking, savings, and investment statements for each application to satisfy regulatory and lender-specific requirements.
The Problem
Analysts stitched together 3–6 months of statements for every applicant—often screenshots, PDFs, or scans from multiple financial institutions. Teams manually traced deposits, qualified asset levels, and flagged suspicious activity, producing summary packages for loan officers. The process was slow, expensive, and difficult to audit.
How Softmax Data Helped
Softmax deployed a cross-functional squad—program leads, ML engineers, and compliance specialists—to map Rocket Mortgage Canada’s entire adjudication process. Together we defined the control framework, data access patterns, and decision checkpoints required to move from manual review to governed automation.
- Built ingestion pipelines that clean, classify, and normalize statements from every bank and account type.
- Automated income tracing, asset verification, and AML checks with explainable outputs and guardrails.
- Generated indexed summary packages with cited transactions so loan officers can review in minutes.
- Deployed a retrieval-augmented copilot to answer follow-up compliance questions instantly.
The platform runs inside Rocket Mortgage Canada’s secure environment, integrates with existing LOS tools, and publishes a complete audit trail for each decision—creating trust with internal compliance and external partners.
Risk & Change Management
Model Governance
Every classifier and extractor ships with performance dashboards, data lineage, and challenger testing so risk owners can evidence controls to regulators.
Frontline Enablement
Softmax trained adjudicators and compliance officers, outlining when to rely on automation and how to intervene when exceptions arise.
Executive Visibility
Program sponsors monitor adoption, throughput, and savings in near real-time, enabling transparent communication with investors and leadership.
The Outcome
Rocket Mortgage Canada now produces lender-ready decision packages in under two minutes. Compliance teams rely on full audit lineage while analysts focus on exception handling instead of manual document prep.
The institution improved pull-through rates, shortened applicant wait times, and preserved a modern borrower experience while satisfying every lender and regulatory review.