Production-Ready AI Agents for Customer & Internal Teams

Deploy AI Agents Your Customers and Teams Trust

Customers expect instant answers. Teams expect copilots that handle the busywork. Generic bots or brittle scripts usually deliver neither.

We design and launch production AI agents—voice, chat, and workflow copilots—that are grounded in your data, brand, and compliance needs. Data consolidation, data clarity, and lakehouse-integrated retrieval ensure every response is trustworthy. In 6-8 weeks we stand up an agent that proves ROI and earns executive confidence.

Agent Launch Playbook

Use-case discovery workshop tied to revenue, CSAT, or cost goals
Knowledge and integration mapping with guardrails and escalation rules
Agent prototype with evaluation harness, observability, and fallback paths
Enablement and governance plan so CX and ops can iterate safely

AI Agent Patterns We Build

Blend conversational AI, workflow automation, and human handoffs to serve customers and internal teams around the clock.

Market Intelligence Agents

Monitor market pulses, surface net-new leads, and assemble tailored campaigns the moment demand signals change.

Customer Support Agents

Deflect repetitive inquiries, triage issues, and surface context to human agents without sacrificing empathy or compliance.

Revenue Assistants

Qualify leads, summarize calls, draft follow-ups, and push notes into CRM systems so sellers stay focused on closing.

Back-Office Copilots

Automate intake, validations, and status updates across finance, claims, and HR workflows with built-in approvals.

Field & Ops Advisors

Deliver guided checklists, search, and diagnostics to technicians, branch associates, and operations teams on any device.

Risk & Compliance Bots

Monitor conversations, transactions, and forms for violations, log every action, and escalate with context.

Proven Impact from AI Agents

45% reduction in inbound queue volume for support teams within 3 months

60% increase in qualified pipeline from AI-assisted sales research

95% agent satisfaction scores from internal copilots handling repetitive tasks

Agent Wins in Market

Allied Electronic

Trade contractor intelligence agent mines county meeting minutes for new construction projects.

Daily extraction of municipal agendas with entity and project tagging
Opportunities scored with revenue estimates and routed to the right territory reps
Automated outreach briefs keep sales cycles organized without manual effort

Predictable Revenue

B2B sales training company scaled call analysis and follow-ups with voice agents.

45% faster ramp for new SDRs with AI coaching loops
Agents generate post-call briefs into HubSpot automatically
Leadership dashboards track sentiment and next actions

Absolute Results

Automotive retail agency deployed multilingual research and outreach agents.

Market intelligence agents surface dealership opportunities in new regions
Campaign briefs and follow-ups generated automatically for account teams
Sales managers receive weekly roll-ups of progress and open actions

Why CX & Operations Leaders Choose Softmax

Unified Data Foundation

We consolidate knowledge bases, CRMs, and lakehouse stores so agents answer with complete, auditable context.

Experience-Led Design

Conversation flows, tone, and escalation paths are crafted with your brand and regulators in mind.

Guardrails Included

PII handling, hallucination protection, and observability ensure compliance teams—and customers—trust every response.

Measurable Outcomes

Dashboards track containment, CSAT, revenue influence, and agent productivity so you see impact in real time.

Agent Delivery Framework

A collaborative, transparent approach that keeps legal, CX, and engineering aligned.

1

Opportunity Alignment

Define the agent mission, target KPIs, and compliance constraints with stakeholders across CX, product, and legal.

2

Knowledge & Integration Blueprint

Map required systems, documents, and APIs while codifying escalation rules and governance guardrails.

3

Agent Build & Evaluation

Develop prompts, retrieval pipelines, and action handlers with automated red-teaming and QA.

4

Launch & Scale Enablement

Roll out to production audiences, measure containment and CSAT, and enable teams to add intents and channels confidently.

Agent Stack Expertise

We combine LLM orchestration, routing, workflow engines, and production Model Context Protocol (MCP) servers and clients to meet your scale and compliance needs.