Enterprise AI, Delivered with Accountability
Softmax Data is the AI program partner for executives turning ambition into production outcomes. We bring program leadership, ML engineering, and change enablement together so regulated enterprises can scale AI with confidence.
Since 2019 we’ve shipped governed document intelligence, customer experience automation, and revenue operations tooling that stands up to compliance reviews and delights operators.
Founded to operationalize AI responsibly across banking, insurance, hospitality, and legal tech.
Program leads, applied scientists, and engineers collaborating across Canada.
End users served through deployments with 9 enterprise clients across 6 sectors.
Accuracy delivered in regulated document intelligence and risk operations programs.
The Partner for Production-Grade AI
We help enterprise leaders orchestrate everything required to make AI stick—from vision and governance to the operational processes that keep models current. Teams engage us when they need a partner who can navigate procurement, align stakeholders, and still deliver shippable assets.
Program Leadership
Operate with roadmap clarity, executive reporting, and governance controls that satisfy procurement, security, and legal stakeholders.
Applied AI & Engineering
Build data pipelines, evaluation harnesses, and ML products that comply with enterprise guardrails without slowing iteration speed.
Change Enablement
Equip operations, compliance, and frontline teams with training, playbooks, and handover plans so new capabilities are adopted and expanded.
Our Core Values
Every engagement is guided by simple principles that keep clients, teammates, and partners aligned. They shape how we make decisions and how we show up each day.
Be Honorable
Operate with transparency, keep commitments, and earn the trust of every stakeholder we support.
Have Fun
Create space for curiosity, experimentation, and shared wins—we do our best work when energy is high.
Be Proud of Your Work
Craft solutions we would proudly demo to auditors, executive sponsors, and peers alike.
Care for Customers
Advocate for the people operating and benefiting from our systems; design for outcomes that matter to them.
Keep Learning
Invest in new capabilities, share knowledge generously, and evolve alongside the AI landscape.
Leadership & Founding Story
Softmax Data was formed by program leaders, applied scientists, and product operators who had already scaled AI within regulated enterprises. Founder and CEO Jia Chen works alongside this leadership collective so every engagement blends accountable governance with practical delivery.
Our leadership bench includes alumni of global banks, high-growth software platforms, and consulting firms—people who understand both the boardroom expectations and the realities of production teams.
Industry-Seasoned Leads
Program leads have scaled AI initiatives inside global financial institutions, hospitality brands, and legal-tech platforms. They blend regulated delivery rigor with product instincts.
Embedded Collaboration
We integrate with your squads, operate within existing change controls, and coach internal teams so the work lives on long after launch.
Credentials & Partnerships
Procurement, data governance, and executive sponsors rely on us to bring the right partners and operating rigor.
AWS ML Service Delivery Partner
Validated by AWS for building production-grade ML workloads with security, reliability, and cost optimization best practices.
Governed Delivery
We design programs with PII controls, SOC 2-aligned processes, and data residency alignment across Canada, the U.S., and the EU.
Trusted by Industry Leaders
Financial institutions, insurance carriers, hospitality chains, and legal-tech innovators rely on Softmax to modernize mission-critical operations with AI.
Ready to Build AI That Stays in Production?
Let’s translate your strategy into a governed roadmap, a launch-ready pilot, and the enablement your teams need to scale.
Schedule an Executive Briefing →