Hospitality - Softmax Data

Put Daily Ops, Finance, and Guest Signals in One Place

Restaurant and hotel leaders juggle POS systems, delivery marketplaces, payroll tools, and review platforms. Without a unified view, fraud goes unnoticed, guest issues linger, and reporting arrives weeks late.

Softmax consolidates every data source and layers AI copilots that surface anomalies, notify managers, and answer deep-dive questions. In 6-10 weeks properties start each day with trustworthy insight.

Hospitality Acceleration Kit

Executive working session aligning RevPAR, labor efficiency, and guest experience goals
Integration blueprint spanning PMS, POS, payroll, delivery, and guest feedback platforms
Pilot dashboards or AI copilots with anomaly detection, alerts, and governance standards
Enablement so property leaders and analysts extend the playbook across locations

Where We Focus First

Hospitality programs that improve daily performance, guest loyalty, and operational control.

Daily Property Intelligence

Consolidate PMS, POS, labor, and finance data into dashboards that surface performance, variances, and actions.

Guest Personalization

Use AI to tailor offers, amenities, and communications based on behavior, loyalty, and stay history.

Operations Automation

Automate task routing, maintenance workflows, and status updates across housekeeping, engineering, and F&B teams.

Copilots for Property Teams

Equip property managers and guest services with AI assistants that summarize performance and prep for VIP arrivals.

Hospitality Wins

Challenge → Solution → Impact stories showing how operators deliver better experiences faster.

Western Canada Hospitality Chain

Daily command center unifies POS, payroll, delivery, and guest reviews.

Challenge: Finance and operations relied on monthly reports, missing fraud and trending issues.
Solution: Consolidated Clover, Lightspeed, QuickBooks, 7shifts, delivery, and review data with anomaly-detection copilots.
Impact: Reporting moved from monthly to daily, two payroll fraud incidents were caught early, and managers receive actionable alerts every morning.

LeftTravel Marketplace

Keyword and recommendation intelligence drives bookings across all partner listings.

Challenge: Daily ad spend and on-site listings were set manually, missing the best Google Ads keywords and most relevant inventory for visitors.
Solution: Near-real-time monitoring of Google search terms to optimize keyword bids, plus a recommendation engine that blends partner inventory for the highest conversion.
Impact: Real-time dashboards and automation lifted conversion rates 50% while reducing wasted ad spend.

Restaurant & Hospitality Group

Automated finance and labor reporting across 50+ locations.

Challenge: Finance and operations teams manually compiled labor and variance reports.
Solution: Automated reporting with AI variance analysis and governance controls.
Impact: Finance reclaimed 20 hours per week and labor forecasting accuracy improved 25%.

Why Hospitality Executives Choose Softmax

Guest Experience First

Every automation respects the service standards your brand is known for.

Data Consolidation & Clarity

We bridge PMS, POS, labor, and finance systems into lakehouse-governed models so every team acts on the same data clarity.

Speed to Insight

Daily dashboards, alerts, and copilots help property teams react before issues affect guests.

Compliance & Controls

Audit trails, PII safeguards, and role-based access ensure brand and regulatory confidence.

Hospitality Delivery Framework

A proven approach that keeps operations, finance, IT, and guest experience teams aligned.

1

Opportunity Alignment

Identify high-impact KPIs with property leadership, finance, and guest experience stakeholders.

2

Data & Workflow Blueprint

Design integrations, automations, and governance spanning PMS, POS, CRM, and finance systems.

3

Build & Validate Solutions

Create dashboards, AI copilots, and automations with monitoring and service-level controls.

4

Launch & Scale Enablement

Launch with flagship properties, capture feedback, and expand across regions with playbooks and training.

Hospitality & Travel