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Rocket Mortgage Canada
Mortgage
Document AI
Softmax Data delivered an AI-powered document processing platform that ingests messy, multi-bank statements, traces income, verifies assets, and highlights AML risks — cutting loan preparation time from hours to minutes.
90%
reduction in manual effort
< 2 min
per decision package
100%
statements normalized (traceable)
The client
Rocket Mortgage Canada operates a digital marketplace connecting borrowers with lenders. The team manages countless combinations of checking, savings, and investment statements from applicants across the country — each with different formats, layouts, and data quality.
The challenge
- Analysts stitched together 3–6 months of statements — screenshots, PDFs, scans — from multiple financial institutions.
- Manual income tracing, asset verification, AML flagging; slow, expensive, difficult to audit.
What we shipped
- Ingestion pipelines to clean, classify, and normalize statements from every bank/account type
- Automated income tracing, asset verification, and AML checks with explainable outputs + guardrails
- Indexed summary packages with cited transactions for fast review
- Retrieval-augmented copilot for follow-up compliance questions
- Full audit trail; runs inside Rocket Mortgage Canada's secure environment; integrates with LOS tools
Results
- 90% reduction in manual effort preparing application packages
- < 2 minutes to assemble income summaries, asset proofs, AML highlights
- 100% statements normalized with traceable evidence
Why it worked
- End-to-end mapping: mapped adjudication workflow with decision checkpoints before automating
- Explainable outputs: designed outputs to be reviewable (citations + guardrails)
- Secure deployment: deployed inside a secure environment with full audit lineage
- Operationalized governance: dashboards, training, and challenger testing